If you have some items to return from Kohl’s, here are some things to know about their return policy. The entire policy can be found online at Kohls.com
Kohl’s is proud to offer a “No Questions Asked – Hassle-Free” return policy. Return any item, anytime, for any reason.
To return or exchange an item purchased online, bring the item and your packing slip to the Customer Service Desk of any Kohl’s store near you. Or if you’d like to return it by mail just fill out the return form that accompanied your item and pack the merchandise and packing slip in a sturdy box. Apply the supplied return label. Include tags for all items and remember products should not be worn or used. Please send all shipments prepaid.
If you have a receipt:
With a receipt you’ll receive:
- A cash or credit refund based on your method of payment
- An even exchange
- A Kohl’s Merchandise Credit
- A corporate-issued refund
*Purchases that earn Kohl’s Cash coupons or purchases in which Kohl’s Cash coupons were tendered will result in an adjusted refund amount and/or decreased coupon value.
If you have a Gift Receipt:
You will receive:
- A Kohl’s Merchandise Credit
- An even exchange
- A corporate-issued refund
If you have Do Not Have A Receipt:
No receipt? No problem. Just bring the item you’d like to return or exchange to the Customer Service Desk of any Kohl’s store near you, and they’ll take care of the rest.
Without a receipt you’ll receive*:
- A full refund on your original tender if you paid with a Kohl’s Charge or any other major credit card
- An even exchange
- A Kohl’s Merchandise Credit based on the lowest 13-week sale price
- A corporate-issued refund
*Purchases that earn Kohl’s Cash coupons or purchases in which Kohl’s Cash coupons were tendered will result in an adjusted refund amount and/or decreased coupon value.
There are no time restrictions on returns. Currently the store Associates can locate Kohl’s Charge purchases up to 12 months after the purchase date, and the credit can be applied to your account. Non-Kohl’s Charge purchases, or purchases made outside the 12 month time frame qualify for a Kohl’s Merchandise Credit or a corporate-issued refund check.
